Problem Workaround Department

Sorry, we couldn't convert your document. There are various things that cause our server problems, such as:
  - wrong document type (input isn't a MS Word doc),
  - documents that are too large (we only accept up to 82MB),
  - use of special fonts we don't have or of special encodings we don't recognize,
  - password-protected Word files,
  - submitting a document while you still have it open in Word,
and a few other things (that we're working to improve!).

This page tells you how to convert your document to PDF anyway. It involves a bit more work on your part, but is highly likely to succeed.

Step 1:	Add a PostScript printer to Windows. You might need your Windows installation CD for this procedure. (If you already have a PostScript printer configured, you may skip this step.) For details on how to do this, click here.
Step 2:	Print your document to a file using the new printer. Print your document, choosing the PostScript printer on the "Print" dialog box. The system will ask you where to put the resulting ".prn" file; remember where you put it!
Step 3:	Submit your resulting .prn file (and your email address) here. We'll do the rest!